In class the other day some students were talking about a possible connection between shyness and bad customer service. As a shy person I felt as if I had to stick up for my kind. I’m sure that there are some shy people that are terrible at customer service but most that I know are actually quite personable on the job. This is probably because, as I have been told continuously throughout my customer service career and even more this semester in class, the job isn’t about me. It’s about the customer. My real personality doesn’t matter. What matters is how easily I adapt myself to suit them. Inside I may be nervous as all heck but outside I am smiling and trying to make sure that they are served with patience and politeness. Sure, at first it was tough to force confidence but after a while I became a pro.
Customer service may actually be the perfect job for shy people. We can be expert at detecting the moods of others and have wonderful listening skills. I find for myself, that my self-consciousness keeps me constantly trying to do a better job and when I make a mistake I will rarely make it twice because I hate embarrassment.
In the end, there is no excuse for bad customer service. Someone either cares about what they do, or they don’t and when they don’t care it shows. Shy people can care immensely or not at all, just like everyone else. But if it’s any consolation, at least shy people may be a little more self-conscious about it.